Privacy Policy

How Holiday Harbour Marina collects, uses, and protects your information when you shop curated BAPE shirts and other streetwear.

Effective:

1. Who we are

Holiday Harbour Marina (“we,” “our,” “us”) is an online retailer offering authenticated BAPE shirts and streetwear. This policy explains how we handle personal information.

Controller: Holiday Harbour Marina, 2418 W Belmont Ave, Chicago, IL 60618, United States

Email: [email protected]

2. Information we collect

We collect information directly from you, automatically from your device, and from service providers.

Information you provide:

  • Account and profile: name, email, password (hashed), shipping address, phone.
  • Orders and payments: order details, billing address, and payment method token/last 4 digits (payments are processed by third parties; we do not store full card numbers).
  • Communications: messages to customer support, reviews, survey responses.
  • Marketing preferences: newsletter opt-ins and categories.

Information collected automatically:

  • Device and usage: IP address, browser type, device identifiers, pages viewed, referring URLs, timestamps, and interactions.
  • Approximate location: derived from IP (city/region level).
  • Cookies and similar technologies: see Cookies and tracking.

Information from third parties:

  • Payment processors (e.g., PayPal and merchant gateways) provide payment status and limited details for fraud prevention.
  • Shipping carriers (e.g., USPS/UPS/FedEx) provide delivery and tracking updates.
  • Analytics and advertising platforms provide aggregated performance metrics if enabled.

Sensitive information: We do not request government IDs. We do not store full payment card details on our servers.

3. How we use your information

  • Provide, operate, and improve our website, products, and services.
  • Process transactions, fulfill and deliver orders, and handle returns and refunds.
  • Authenticate users, maintain security, and prevent fraud.
  • Communicate with you about orders, updates, and support.
  • Send marketing communications with your consent or as permitted by law. You can unsubscribe anytime.
  • Personalize content and recommendations, including sizing guidance.
  • Perform analytics to understand performance and trends.
  • Comply with legal obligations and enforce our terms.

4. How we share information

We share information with:

  • Service providers and processors who help operate our business (hosting, payment processing, fulfillment, shipping, email/SMS delivery, analytics, customer support). These parties must use data only on our instructions.
  • Advertising and social platforms if you consent to marketing cookies (hashed identifiers and event data).
  • Professional advisers, auditors, and insurers as necessary.
  • Authorities or third parties when required by law or to protect rights, safety, and security.
  • In connection with a business transaction (merger, acquisition, or asset sale), subject to appropriate safeguards.

We do not sell personal information for money. If a jurisdiction treats some sharing for targeted advertising as a “sale” or “sharing,” you can opt out using the cookie preferences below.

Exercise opt-out: or use the link: Do Not Sell or Share My Personal Information.

5. Cookies and tracking

We use the following categories of cookies and similar technologies:

  • Essential (required): site security, account login, cart, checkout, consent settings.
  • Analytics (optional): site performance and usage insights.
  • Marketing (optional): ads measurement, retargeting, and personalization.

You can control optional cookies anytime via the cookie preferences panel on this page or by adjusting your browser settings. Blocking some cookies may limit site functionality.

6. Advertising and analytics

If enabled by your consent, we may use analytics and advertising tools to measure performance and show relevant offers. These providers may set or read cookies and receive limited event data from our site (e.g., page views, purchases, cart events). You can withdraw consent at any time in cookie preferences.

  • Contract: to process and fulfill your orders, provide customer support.
  • Legitimate interests: to secure our services, prevent fraud, improve the site, and market to existing customers (where permitted). We balance these interests against your rights.
  • Consent: for sending newsletters and using analytics/marketing cookies where required.
  • Legal obligation: to comply with tax, accounting, and regulatory requirements.

8. Data retention

  • Orders and invoices: typically 7 years to meet tax/accounting obligations.
  • Support communications: up to 24 months after resolution.
  • Account data: retained while your account is active; deleted or anonymized after closure, subject to legal holds.
  • Marketing preferences: until you unsubscribe or request deletion; we keep minimal suppression records to honor opt-outs.
  • Cookies: see your browser and our consent panel for individual durations.

9. Security

We use administrative, technical, and physical safeguards including TLS encryption, least-privilege access, strong hashing for passwords, and regular reviews. No method is 100% secure; please use a unique, strong password and keep it confidential.

10. International transfers

We operate in the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. and other countries that may have different data protection laws.

For EEA/UK users, where we transfer personal data to countries without an adequacy decision, we rely on appropriate safeguards such as Standard Contractual Clauses and supplementary measures as needed.

11. Your privacy rights

Your rights vary by location and may include:

  • Access: request a copy of your personal information.
  • Correction: request we correct inaccurate information.
  • Deletion: request we delete information, subject to exceptions.
  • Portability: receive information in a portable format where applicable.
  • Restriction/Objection: restrict or object to certain processing.
  • Withdraw consent: for marketing or optional cookies at any time.
  • Appeal: in certain U.S. states, appeal our response to a privacy request.
  • Opt-out of targeted advertising and certain profiling.

To exercise rights, contact us at [email protected]. We may verify your request to protect your data.

California (CCPA/CPRA) disclosures:

  • Categories collected: identifiers, commercial information, internet activity, geolocation (approximate), inferences (limited), and user-generated content. Sensitive: account credentials (hashed) and precise payment details are not stored by us.
  • Sources: you, your device, service providers.
  • Business purposes: as described above.
  • Sharing/sale: we do not sell for money; we may “share” for cross-context behavioral advertising if you allow marketing cookies. Opt out via cookie preferences.
  • Non-discrimination: we will not discriminate for exercising your rights.

12. Children’s privacy

Our services are not directed to children under 13 (or under 16 in the EEA/UK). We do not knowingly collect personal information from children. If you believe a child provided information, contact us to delete it.

13. Do Not Track

Your browser may send a Do Not Track signal; we currently do not respond to DNT. Use our cookie preferences to control optional tracking.

14. Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. We will post the updated policy with a new effective date. Material changes will be highlighted for a reasonable period.

15. Contact us

Holiday Harbour Marina
2418 W Belmont Ave, Chicago, IL 60618, United States
Email: [email protected]